Privacy Policy

This Privacy Policy describes how NiishCloud ("NiishCloud," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with your access to and use of our websites, applications, platforms, products, and services (collectively, the "Services").

This Privacy Policy applies globally and is designed to meet generally accepted international standards, including practices adopted by leading technology companies.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

We collect information you voluntarily provide when you:

• Create or manage an account
• Purchase, subscribe to, or renew Services
• Contact customer support or submit inquiries
• Participate in promotions, surveys, or communications

This may include your name, business name, email address, phone number, billing address, payment information, account credentials, and any other information you choose to provide.

Information Collected Automatically

When you access or use the Services, we automatically collect certain technical and usage information, including IP address, device identifiers, browser type, operating system, access times, pages viewed, logs, and diagnostic data.

Information from Third Parties

We may receive information from third parties such as payment processors, analytics providers, resellers, or partners, consistent with applicable law.

2. How We Use Information

We use personal information to:

• Provide, operate, maintain, and improve the Services
• Process transactions, billing, payments, and renewals
• Communicate service-related notices, updates, security alerts, and administrative messages
• Respond to requests, inquiries, and customer support matters
• Monitor, analyze, and improve performance and user experience
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Comply with legal, regulatory, and contractual obligations

3. Legal Bases for Processing

Where required by applicable data protection laws, we process personal information based on one or more of the following legal grounds:

• Performance of a contract with you
• Compliance with legal obligations
• Legitimate business interests
• Your consent, where required

4. Information Sharing and Disclosure

NiishCloud does not sell personal information.

We may disclose personal information to:

• Affiliates and subsidiaries
• Trusted service providers and vendors who perform services on our behalf, including payment processing, hosting, analytics, customer support, security, and communications
• Professional advisers, auditors, insurers, regulators, or law enforcement authorities where required or permitted by law
• A successor entity in connection with a merger, acquisition, reorganization, or sale of assets

All recipients are required to protect personal information and use it only for authorized purposes.

5. SMS Opt-In Information

We collect information related to your consent to receive SMS notifications. Users may opt in to receive SMS notifications during account creation or checkout on our website, or through account settings in the user dashboard. Consent is obtained through a clear, standalone, non pre checked checkbox or equivalent affirmative action. Records of SMS consent, including the date, time, and method of opt in, may be retained for compliance and service delivery purposes.

Where you have opted in, SMS notifications may be sent in connection with your account activities, including account status updates, login alerts, billing reminders, service usage notifications, and other service related communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Cookies, Tracking, and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to operate and improve the Services, understand usage, personalize content, and enhance security.

You can manage cookie preferences through your browser or device settings. Disabling cookies may limit certain features or functionality of the Services.

7. Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.

Retention periods may vary depending on the nature of the data and applicable legal requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access and obtain a copy of your personal information
• Request correction or update of inaccurate or incomplete data
• Request deletion, subject to legal and contractual limitations
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

You may exercise these rights through your account settings or by contacting NiishCloud support.

10. International Data Transfers

NiishCloud is a US based company and may process, store, and transfer personal information to the United States or other countries where NiishCloud or its service providers operate.

Where required, we implement appropriate safeguards to protect personal information in accordance with applicable data protection laws.

11. Children’s Information

The Services are not intended for individuals under the age of 18. NiishCloud does not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. Material changes will be communicated through the Services or by other appropriate means. Continued use of the Services after changes take effect constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or personal information, please contact us at compliance@niishcloud.com